Last updated: 22 April 2026
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These Terms of Service ("Terms") govern your use of the NextBookin platform ("Service") operated by KR.ML LTD trading as NextBookin ("we", "us", "our") accessible at nextbookin.com and related domains. By creating an account or using the Service, you agree to be bound by these Terms.
KR.ML LTD is a private limited company registered in England and Wales, company number 17162902, with its registered office at Office 18610, 182-184 High Street North, London, England, E6 2JA.
NextBookin is a multi-tenant online booking and scheduling platform that allows businesses ("Tenants") to manage appointments, staff, services, and customer interactions. End customers ("Customers") of those businesses can discover them through the public marketplace and book appointments through hosted booking pages. Each Tenant's business data is stored in an isolated per-tenant database.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must be at least 18 years old to create an account.
Each business account has one designated Account Owner(the user with the "Business Owner" role). The Account Owner is the legally responsible party for the account, including billing, plan changes, and compliance with these Terms. The Account Owner may invite additional staff members (Tenant Admins and Staff) and remains responsible for the actions of all users they grant access to.
You agree to:
When using the Service, you must not:
When you create a Tenant account, your business profile is, by default, eligible for inclusion in our public marketplace at /m. You may opt out of marketplace listing at any time from your dashboard settings; opting out does not affect the operation of your private booking page.
We may remove or suppress your marketplace listing without prior notice if we reasonably determine that it violates these Terms, our Acceptable Use Policy, or poses a risk to Customers or the integrity of the Service. We do not warrant or endorse the businesses listed on the marketplace beyond basic verification of account details.
Bookings made through the Service create a contract directly between you (as the Tenant providing the service) and the Customer making the booking. NextBookin is not a party to that contract. We facilitate the booking, payment, and communications, but you are solely responsible for delivering the service, handling customer service, issuing refunds (where due), and complying with any consumer protection or industry-specific obligations that apply to your business.
You are responsible for setting and clearly publishing your own cancellation, no-show, and refund policy. Where you do not publish a policy, the platform defaults will apply.
NextBookin owns all rights, title, and interest in and to the platform, including all trademarks, logos, and proprietary technology. Nothing in these Terms transfers any intellectual property rights to you. You retain ownership of all content you upload to the Service. You must not copy, modify, distribute, sell, or reverse-engineer any part of the platform or its underlying technology without our prior written consent.
We offer a Free plan and a paid Pro plan, plus optional add-on modules. Current pricing is published at nextbookin.com/pricing. Paid plans are billed monthly in advance via Stripe. Prices are listed in British Pounds (GBP) and are exclusive of VAT unless stated otherwise. You authorise us to charge your payment method on a recurring basis.
We reserve the right to change pricing with at least 30 days' notice. Price changes apply from the start of your next billing period.
NextBookin charges 0% commission on bookings taken through the platform. Payments from your Customers are processed through Stripe.
Where you have connected your own Stripe account (Stripe Connect), Customer payments are routed directly to your Stripe account and Stripe's standard transaction fees apply directly between you and Stripe. Where you have not connected a Stripe account but have enabled platform-collected payments, we may act as merchant of record for those bookings and remit funds to you, less any applicable processing fees, on a periodic basis.
You are responsible for any chargebacks, refunds, or disputes arising from your Customers' payments. We may deduct chargebacks and associated fees from future payouts or invoice you for them.
The Service includes the ability to send transactional and marketing communications to your Customers via email, SMS, and WhatsApp. Each plan includes a monthly allowance for each channel.
Once you exceed your monthly allowance, additional messages are charged on a per-message basis ("overage") at the rates published at nextbookin.com/pricing. Current overage rates are 5p per SMS segment, 3p per WhatsApp message, and 2p per email. Overage charges are aggregated and billed at the end of your monthly billing period via Stripe Meters.
Allowances do not roll over month to month. Messaging functionality may be suspended if your payment method fails or your account is in arrears.
When you send communications to your Customers through the Service, you act as the data controller and are solely responsible for ensuring that you have a lawful basis (under applicable data protection law, including UK GDPR) for doing so — typically prior consent for marketing messages, or performance of contract for transactional booking confirmations and reminders.
You warrant that you will:
We may suspend messaging functionality for accounts that generate disproportionate spam complaints, opt-outs, or carrier/provider violations. You indemnify us against any third-party claims, regulatory fines, or carrier penalties arising from messages sent through your account.
The Free plan is provided at our discretion and is subject to feature and usage limits, including reduced messaging allowances. We reserve the right to modify or discontinue the Free plan with reasonable notice. Free plan accounts that show no activity for an extended period may be archived or deleted in accordance with our data retention policy.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the remaining billing period or for unused messaging allowance. Upon cancellation, your account will revert to the Free plan and may be subject to data export and deletion timelines described in section 17.
If you are a consumer booking a service through a business on NextBookin, you have the right to cancel within 14 days of making the booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
However, please note that:
These statutory rights are in addition to, and do not affect, any cancellation policy set by the individual business.
You retain ownership of all data and content you upload to the Service. By using the Service, you grant us a limited licence to store, process, transmit, and display your content solely for the purpose of providing the Service. We will not sell your data, and we will not share it with third parties except as required to operate the Service (see section 16) or as required by law.
You may export your data at any time via the data export tools in your dashboard, in accordance with your right to data portability under UK GDPR. Upon account deletion, we will delete your data in accordance with our published retention schedule, save where retention is required for legal, accounting, audit, or anti-fraud purposes.
To deliver the Service, we engage the following third-party subprocessors. By using the Service you authorise our use of these subprocessors:
We will give at least 30 days' notice before adding or replacing a subprocessor that materially affects the processing of your or your Customers' personal data. The current authoritative list is published in our Privacy Policy.
To deliver support, investigate issues you have reported, diagnose incidents we have detected, comply with legal obligations, or respond to abuse or security concerns, NextBookin support and engineering personnel may access your account and dashboard in a read-and-act capacity ("Support Access").
You acknowledge and agree that:
By using the Service you consent to Support Access on these terms. If you do not consent, you must not use the Service. If you believe a Support Access session was unauthorised or inappropriate, please contact us immediately at the address in section 28 and we will investigate.
We aim for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors outside our control (see also section 22, Force Majeure).
We reserve the right, at our sole discretion and where necessary to protect the integrity, security, availability, or lawful operation of the Service or its users, to suspend, restrict, throttle, or temporarily disable any part of the Service without prior notice. This includes, without limitation:
We will use reasonable efforts to restore affected functionality as soon as practicable and to communicate with affected accounts via in-app notice or email where appropriate.
From time to time we may make features available on a "Beta", "Preview", or "Early Access" basis. Beta features are provided as-is, may change or be removed at any time without notice, and are not subject to the availability commitments in section 18. Use of Beta features is at your own risk; we recommend you do not rely on Beta functionality for business-critical workflows.
To the maximum extent permitted by law, NextBookin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, bookings, or business opportunities. Our total aggregate liability arising out of or in connection with these Terms shall not exceed the amount paid by you to us in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
You agree to indemnify, defend, and hold harmless NextBookin, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, your infringement of any third-party rights, your communications to Customers (see section 12), or any contract dispute between you and a Customer (see section 7).
NextBookin shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, internet or telecommunications outages, failures of upstream subprocessors (including those listed in section 16), government actions, war, terrorism, strikes, or power failures. During such events, our obligations shall be suspended for the duration of the circumstances.
We may suspend or terminate your account if you violate these Terms, fall materially into arrears on payments, or engage in conduct that we reasonably determine is harmful to the Service, our other users, or our subprocessors. We will provide reasonable notice where possible. Where we determine that immediate suspension is necessary to protect the Service or other users (including for severe Acceptable Use violations or suspected fraud), we may suspend immediately and notify you afterwards.
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
In the event of any dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the matter through informal negotiation in good faith. If the dispute is not resolved within 30 days of written notice, either party may bring proceedings before the courts of England and Wales.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
If you have questions about these Terms, please contact us at support@nextbookin.com.